Terms & Conditions

1. Acceptance of Terms

By creating an account, accessing, or using RoyalAce Casino ("the Platform," "royalace.com"), you ("the Player," "you," "your") agree to be legally bound by these Terms & Conditions ("Terms"), together with our Privacy Policy, Cookie Policy, and Responsible Gambling Policy (collectively, the "Agreement"). The Agreement constitutes the entire contract between you and RoyalAce Canada Ltd. regarding your use of the Platform.

If you do not agree with any part of these Terms, you must not access or use the Platform. We reserve the right to amend these Terms at any time. Continued use of the Platform after any such amendment constitutes acceptance of the updated Terms.

2. Eligibility Requirements

To register and use RoyalAce Casino, you must satisfy all of the following conditions at all times:

• You must be at least 18 years of age — underage gambling is illegal and strictly prohibited
• You must be physically present within the Province of Alberta, Canada at the time of each login, deposit, and wager
• You must not be registered on the AGLC Self-Exclusion list, SelfExclusion.ca, or any equivalent self-exclusion program
• You must not be an employee, director, agent, contractor, or close family member of RoyalAce Canada Ltd. or any of its game providers, technology suppliers, or regulatory bodies
• You must have full legal capacity under Canadian law to enter into a binding contract and to engage in real-money gambling activities
• You must not have a pre-existing account that has been suspended, restricted, or terminated by RoyalAce
• You must provide accurate, current, and complete information during registration and at all times thereafter

3. Account Registration, Verification & KYC

To access real-money gaming, you must complete our registration process and pass mandatory Know Your Customer (KYC) verification. KYC is a legal requirement under our AGLC licence and AML obligations. Verification of age, identity, and location is required before any deposit or wager can be placed.

Documentation Required

• Government-issued photo ID (passport, driver's licence, or provincial ID card)
• Proof of residential address issued within the last 90 days (utility bill, bank statement)
• Payment method verification documentation where required
• Source of funds documentation for accounts with significant transaction volumes
• Selfie or live video verification for biometric identity confirmation

RoyalAce reserves the right to request updated KYC documentation at any time. Accounts that do not complete verification within the required timeframe may be temporarily restricted. Providing false, forged, or misleading documents is a criminal offence and will result in immediate account closure and forfeiture of all balances.

Each player is permitted only one account. Operating multiple accounts (multi-accounting) is a serious breach of these Terms, will result in immediate account closure, and may be reported to AGLC.

4. Deposits, Withdrawals & Payment Processing

Deposits

• Minimum deposit: $10 CAD per transaction
• Accepted payment methods: Interac, Visa, Mastercard, Apple Pay, Google Pay
• All deposits are processed in Canadian dollars (CAD)
• Deposits are credited to your account instantly, subject to payment provider processing times
• Deposits made by third parties on your behalf are strictly prohibited and will result in account suspension

Withdrawals

• Minimum withdrawal: $20 CAD per transaction
• Withdrawals are processed within 24 business hours after successful KYC verification
• Withdrawal method must match the deposit method used, where technically possible
• Any winnings are subject to verification under our AML and KYC policies before withdrawal is approved
• RoyalAce reserves the right to delay withdrawals pending fraud review or additional verification
• Accounts with active bonus wagering requirements may not withdraw bonus-derived funds until requirements are met

AML Compliance

RoyalAce maintains comprehensive Anti-Money Laundering (AML) policies in accordance with the Proceeds of Crime (Money Laundering) and Terrorist Financing Act. Suspicious financial activity is reported to FINTRAC as required by Canadian law, and to the Independent Integrity Monitor as required under AGLC Standards.

5. Bonuses, Promotions & Wagering Requirements

RoyalAce offers various bonuses and promotional offers to eligible players. All bonuses are subject to the specific terms disclosed at the time of offer, which may include:

• Minimum and maximum deposit amounts to qualify for the bonus
• Wagering requirements (the number of times the bonus amount must be wagered before withdrawal)
• Game contribution percentages (not all games contribute equally to wagering requirements)
• Maximum bet limits while a bonus is active
• Time limits within which wagering requirements must be completed
• Maximum withdrawal limits on winnings derived from bonus funds
• Geographic and eligibility restrictions

Abuse of our bonus system — including but not limited to creating multiple accounts to claim bonuses, placing low-risk bets to meet wagering requirements, or engaging in collusion — constitutes fraud and will result in account closure and forfeiture of all bonus funds and associated winnings. All bonuses are subject to change or withdrawal at our sole discretion.

6. Gameplay Rules & Game Integrity

All games available on RoyalAce use certified Random Number Generators (RNGs) that are independently tested and audited by iTech Labs and eCOGRA. Game outcomes are determined by certified random number generators tested by accredited independent testing laboratories. Published Return to Player (RTP) rates are disclosed in each game's help section and are verified quarterly.

In the event of a technical malfunction, disconnection, or error that affects a game outcome, all affected bets are voided and stakes are returned to the player's account. RoyalAce is not liable for losses resulting from technical failures beyond our reasonable control. Displaying incorrect jackpot or prize amounts due to a technical error does not constitute an obligation to pay the displayed amount.

Suspicious betting activity — including patterns that suggest market manipulation, match-fixing, or integrity violations — is reported to the Independent Integrity Monitor as required under AGLC Standards and Requirements for Internet Gaming.

7. Prohibited Conduct

The following actions are strictly prohibited and will result in immediate account suspension, forfeiture of funds, and/or referral to regulatory authorities:

• Using automated software, robots, scripts, or any other tool to play games or interact with the platform
• Creating or operating more than one account (multi-accounting)
• Colluding with other players, casino staff, or third parties to gain an unfair advantage
• Exploiting software errors, bugs, or vulnerabilities — any such exploitation must be reported immediately
• Engaging in money laundering, fraud, or any other criminal activity through the platform
• Accessing the platform from outside the Province of Alberta, Canada
• Providing false information during registration or KYC verification
• Attempting to access a self-excluded player's account or circumvent self-exclusion measures
• Engaging in behaviour that harasses, abuses, or threatens RoyalAce staff
• Charging back or reversing payments after receiving bonuses or winnings derived from those payments

8. Responsible Gambling

RoyalAce is committed to responsible gambling and player protection. We provide the following tools, all accessible immediately from Account Settings:

• Deposit limits (daily, weekly, monthly)
• Time limits and session duration controls
• Wager limits per period
• Reality checks and session reminders
• Cool-off periods (24 hours to 6 weeks)
• Activity statements and spending history
• Permanent self-exclusion (minimum 6 months)

For self-exclusion from all AGLC-licensed iGaming sites in Alberta, visit SelfExclusion.ca. For free, confidential support call the AHS Addiction Helpline at 1-866-332-2322 (24/7) or the GameSense Info Line at 1-833-447-7523 (Tue–Sat). See our full Responsible Gambling Policy for details.

9. Intellectual Property

All content on the RoyalAce platform — including game software, graphics, text, logos, trademarks, and audio — is protected by copyright and other intellectual property laws. You are granted a limited, non-exclusive, non-transferable licence to access and use the platform for personal, non-commercial entertainment purposes only. Any reproduction, distribution, modification, or commercial use of our content without prior written consent is strictly prohibited.

10. Limitation of Liability & Disclaimer

To the maximum extent permitted by applicable Canadian law, RoyalAce is not liable for any direct, indirect, incidental, special, or consequential losses arising from: internet connectivity interruptions; scheduled or unscheduled platform maintenance; third-party software or payment processor failures; force majeure events; or any events beyond our reasonable control. Our maximum aggregate liability to you for any claim arising from your use of the platform is limited to the value of deposits made in the 90-day period immediately preceding the event giving rise to the claim.

11. Governing Law & Dispute Resolution

These Terms are governed by and construed in accordance with the laws of the Province of Alberta and the applicable federal laws of Canada. Any dispute arising from or relating to these Terms or your use of the Platform shall first be submitted to RoyalAce's customer support team for resolution. If a complaint cannot be resolved through our internal process within 30 days, players may escalate to the Alberta iGaming Corporation (AiGC) under its public complaints process at aigc.ca. You agree that any formal legal proceedings shall be conducted exclusively in the courts of Alberta.

12. Contact

RoyalAce Canada Ltd.
Suite 800, 10180 — 101 Street NW, Edmonton, AB T5J 3S4
Email: [email protected]
Phone: 1-888-2583-542 (24/7)
Live Chat: Available in your account dashboard