Responsible Gambling

Gambling should always be entertainment. RoyalAce is committed to the highest standards of player protection across Alberta.

Get Help Right Now

SelfExclusion.caAGLC's centralized program — exclude from all licensed iGaming, casino, and racing sites in Alberta
GameSenseAB.caFree tools, information, and one-on-one advisor support for Alberta players
1-866-332-2322AHS Addiction Helpline · Free · 24/7 · Completely confidential
1-833-447-7523GameSense Info Line · Tuesday to Saturday · Advisor on call

Our Commitment to Player Wellbeing

RoyalAce Casino holds a valid AGLC iGaming licence and takes our responsible gambling obligations seriously — not as a regulatory checkbox, but as a fundamental commitment to the wellbeing of every player on our platform. We believe that sustainable entertainment begins with transparency, genuine support tools, and a platform culture that puts player safety first.

Gambling is a form of entertainment. It should be enjoyable, controlled, and within your means. It should never be used as a way to generate income, manage debt, escape personal problems, or cope with emotional distress. If gambling is no longer fun, or if it is causing financial, personal, or relationship difficulties, please use the resources on this page to access immediate, confidential support.

As an AGLC-licensed operator, RoyalAce is required to provide and enforce a comprehensive suite of responsible gambling tools. We go beyond minimum compliance by integrating these tools directly into our platform architecture, making them immediately accessible and impossible to circumvent.

Player Protection Tools

All tools below are available instantly from your Account Settings. Reductions to limits take effect immediately. Increases to limits are subject to a 72-hour cooling-off period before taking effect — this is a deliberate design choice to protect players from impulsive decisions.

Deposit LimitsSet daily, weekly, or monthly caps on how much you can deposit. Limits can be reduced instantly; increases require 72 hours.
Time LimitsLimit how long you can remain in an active gaming session. When your limit is reached, you are automatically logged out.
Wager LimitsCap the total amount you can bet within a defined period, regardless of which games you play.
Reality ChecksReceive pop-up reminders at intervals you choose (every 15, 30, or 60 minutes) showing your session duration and net outcome.
Cool-Off PeriodTake a structured break of 24 hours, 1 week, 1 month, or up to 6 weeks. During a cool-off, login is disabled and no marketing is sent.
Activity StatementReview a complete history of your gameplay, deposits, withdrawals, and net outcome across any time period you choose.

Important: Limit reductions take effect instantly. Limit increases have a mandatory 72-hour waiting period built in. This design is intentional — it gives you time to reconsider before increasing access to funds during a session.

Self-Exclusion

If you feel that your gambling is out of control, self-exclusion is a powerful tool that prevents you from accessing gambling services for a defined period. RoyalAce offers two levels of self-exclusion:

Platform Self-Exclusion

You can self-exclude from RoyalAce Casino for a minimum period of 6 months, up to 5 years, or permanently. To request self-exclusion, contact our Responsible Gambling team at [email protected] or call 1-888-2583-542. Self-exclusion requests are actioned immediately — your account will be closed, login disabled, and all marketing communications stopped. Self-exclusion cannot be reversed during the exclusion period under any circumstances.

Alberta-Wide Self-Exclusion

For broader protection, register at SelfExclusion.ca to exclude yourself from all AGLC-licensed iGaming sites, casinos, and racing entertainment centres across Alberta simultaneously. This is AGLC's centralized self-exclusion program and is the most comprehensive protection available.

If you attempt to create a new account or access RoyalAce while self-excluded, we will detect this through our identity verification systems and close the account immediately. Any funds deposited by a self-excluded player may be withheld pending regulatory review.

Recognising Problem Gambling

Problem gambling can affect anyone, regardless of income, background, or experience. It often develops gradually and can be difficult to recognise from the inside. The following signs may indicate that gambling has become a problem:

Ask yourself these questions honestly:

  1. Do you gamble with money that is intended for essential expenses such as rent, food, or bills?
  2. Do you frequently play for longer than you originally intended?
  3. Do you find yourself thinking about gambling when you should be focused on other things?
  4. Do you chase losses — returning to gambling to try to win back money you have lost?
  5. Do you conceal how much you gamble or how much you have lost from family members or friends?
  6. Has gambling caused arguments, strained relationships, or problems at work?
  7. Have you ever borrowed money, sold possessions, or incurred debt to fund gambling?
  8. Do you feel restless, irritable, or anxious when you are unable to gamble?
  9. Have you tried unsuccessfully to cut back or stop gambling on your own?

If you answered yes to two or more of these questions, please reach out for support today.

Call the AHS Addiction Helpline at 1-866-332-2322 (Free · 24/7 · Confidential). You are not alone, and help is available.

Support for Affected Family Members

Problem gambling affects not just the individual, but also their family, friends, and colleagues. If someone you care about is struggling with gambling, the following resources can provide guidance and support:

Protecting Minors

RoyalAce operates a strict 18+ policy enforced through certified third-party identity and age verification at registration and on a continuing basis. We take every reasonable step to prevent underage access to our platform.

If you share a device with a minor, we strongly recommend using parental control software to block access to gambling websites. The following tools are effective and widely used:

If you suspect that a minor has accessed RoyalAce Casino, please contact us immediately at [email protected]. We take all such reports seriously and will investigate promptly.

AML, Integrity Monitoring & Regulatory Compliance

RoyalAce maintains comprehensive Anti-Money Laundering (AML) and Know Your Customer (KYC) policies in accordance with the Proceeds of Crime (Money Laundering) and Terrorist Financing Act. Suspicious financial activity is reported to FINTRAC as required by Canadian law.

Suspicious betting activity is reported to an Independent Integrity Monitor as required under AGLC Standards and Requirements for Internet Gaming. We actively monitor gameplay patterns for signs of match-fixing, collusion, and other integrity violations.

Contact Our Responsible Gambling Team

Our dedicated Responsible Gambling team is separate from general customer support and is trained specifically in gambling harm identification and intervention. They are available 24/7:

Email: [email protected]
Phone: 1-888-2583-542 (24/7)
Live Chat: Available in your account dashboard — ask to speak with the Responsible Gambling team

All communications with our Responsible Gambling team are handled with the utmost confidentiality and will not affect your account status in any way.