1. What Are Cookies?
Cookies are small text files that are placed on your device — computer, tablet, or smartphone — when you visit a website. They are widely used to make websites work more efficiently, to provide a better user experience, and to give website operators useful information about how their platforms are being used.
In addition to traditional cookies, RoyalAce also uses similar tracking technologies including web beacons (also called pixel tags or clear GIFs), local storage objects, and session tokens. This Cookie Policy covers all of these technologies collectively, referred to as "cookies" for brevity.
Cookies do not contain viruses or malware and cannot access other files on your device. However, some cookies may collect information that, when combined with other data we hold, could identify you personally. This is why we provide full transparency through this Policy and give you meaningful control over your cookie preferences.
2. Why We Use Cookies
RoyalAce uses cookies for the following purposes:
- To keep you securely logged in to your account during your gaming session without requiring repeated sign-ins
- To remember your game preferences, display settings, language, and currency selections
- To detect fraud, prevent unauthorized account access, and protect platform security
- To verify your physical location within the Province of Alberta as required by AGLC regulations
- To enforce responsible gambling limits and restrictions you have set in your account
- To measure platform performance, identify technical issues, and analyse how players navigate our site
- To understand which games and features are most popular so we can improve our offering
- To deliver relevant promotional content and personalised bonus offers (with your consent)
- To attribute visits to marketing campaigns and measure their effectiveness
3. Categories of Cookies We Use
| Category | Purpose | Examples | Can Be Disabled? |
|---|---|---|---|
| Strictly Necessary | Essential for login, session management, security, geolocation verification, and regulatory compliance. The platform cannot function without these. | Session token, CSRF protection, age verification, geolocation check | No — required for the site to function |
| Analytics | Help us understand how players navigate and use the platform. All data is aggregated and anonymized. | Page view counts, error tracking, session duration, navigation paths | Yes |
| Functional | Remember your preferences to enhance your experience on return visits. | Language, currency, game display mode, preferred table stakes | Yes |
| Marketing & Attribution | Track which marketing channels brought you to RoyalAce and deliver relevant promotional content on our platform. | Campaign source tracking, bonus offer targeting, affiliate attribution | Yes |
4. Specific Cookies We Set
| Cookie Name | Category | Duration | Purpose |
|---|---|---|---|
| ra_session | Strictly Necessary | Session | Maintains your authenticated login session |
| ra_age | Strictly Necessary | 1 year | Records completion of age verification |
| ra_cookies | Strictly Necessary | 1 year | Stores your cookie consent preferences |
| ra_csrf | Strictly Necessary | Session | Protects against cross-site request forgery attacks |
| ra_geo | Strictly Necessary | Session | Verifies physical location within Alberta |
| ra_rg_limits | Strictly Necessary | Persistent | Enforces active responsible gambling limits |
| ra_analytics | Analytics | 90 days | Tracks page visits, navigation paths, and user flows |
| ra_perf | Analytics | 30 days | Measures platform performance and load times |
| ra_prefs | Functional | 1 year | Stores language, currency, and display preferences |
| ra_promo | Marketing | 30 days | Tracks promotional campaign attribution |
| ra_aff | Marketing | 90 days | Records affiliate referral for commission attribution |
5. Third-Party Cookies
Some cookies on our platform are set by trusted third-party providers whose services we use to operate RoyalAce. We do not control these third-party cookies directly, but we ensure all third-party partners operate under appropriate data processing agreements.
- iTech Labs & eCOGRA: RNG compliance verification and audit trail cookies required by our AGLC licence
- Payment processors (Interac, Visa, Mastercard): Fraud detection, transaction security, and 3D Secure authentication cookies
- KYC verification providers: Identity and age verification session cookies
- Geolocation services: Location verification cookies required for AGLC compliance
- Analytics platforms: Aggregated, anonymized usage statistics — no individual player identification
We do not permit third-party advertising networks or data brokers to set cookies on our platform, and we do not sell cookie-derived data to any third parties.
6. Managing Your Cookie Preferences
You can manage your non-essential cookie preferences at any time using the cookie settings panel displayed at the bottom of the RoyalAce website. Changes to your preferences take effect immediately.
You can also control or delete cookies through your browser settings. Note that disabling strictly necessary cookies will prevent you from logging in and using the platform:
For opt-out of interest-based advertising across participating networks, visit the Digital Advertising Alliance of Canada.
7. Cookie Consent & Regulatory Compliance
Our cookie consent mechanism is designed to comply with PIPEDA, Canada's Anti-Spam Legislation (CASL), and applicable provincial privacy law. We obtain your explicit consent before setting any non-essential cookies, and we record your consent choice with a timestamp for our compliance records. You may withdraw or change your consent at any time without any adverse effect on your ability to use the platform (except where strictly necessary cookies are disabled).
8. Updates to This Policy
We may update this Cookie Policy periodically to reflect changes in our use of cookies, changes in technology, or updates to applicable law. We will notify you of significant changes via the cookie consent banner when you next visit the platform, and by email if the changes materially affect your privacy rights.
9. Contact Us
For questions or concerns about our use of cookies:
Privacy Officer:
[email protected]
RoyalAce Canada Ltd., Suite 800, 10180 — 101 Street NW, Edmonton, AB T5J
3S4